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Community operations

Communities aren't bought. They're built.

Anan Global builds and runs communities for AI companies, hardware brands, and game studios expanding into new markets — on the community, social, and messaging platforms where their users already spend their time.

  • Built around your goals

    Services & tools for your stage
  • Native-language teams

    Content & conversations
  • 24/7 operations

    Moderation & support

Where your users are

  • Discord
  • Reddit
  • X
  • WhatsApp
  • Telegram

The problem

Going global in 2026, owned audiences are still the biggest gap.

Most overseas marketing still runs on email campaigns and Google or Meta ads: traffic you pay for, then lose. Discord, Reddit, messaging apps, YouTube and TikTok each run on their own, with no thread that turns that traffic into a brand ecosystem.

Three places teams get stuck

  1. Stage 01

    Copying

    Email and ads carried over from home, with no social-first thinking.

    Missing: A social presence abroad

  2. Stage 02

    Broadcasting

    Active on social media, but the traffic has nowhere to settle.

    Missing: A community to hold it

  3. Stage 03

    Islands

    A Discord server is up, but cut off from every other channel.

    Missing: Links between channels

The missing layer

Behind all three is the same gap: no way to build brand, product and community into one ecosystem, so traffic never becomes a brand asset.

Abroad, there’s no WeChat to hold every customer. So what does marketing at scale look like?

The solution

Go global the way global works: a system from public reach to owned community.

  • Already have a community: Community growth

    Activation, retention, referrals and monetisation: new value from the members you already have.

  • Need to build one: Ecosystem build

    Community structure, platform setup and cold start, from zero to one, delivered end to end.

An ordered grid of conversation tiles represents a community built through ongoing relationships
Owned community

Each interaction leaves something behind: recognition, trust, and a reason to return.

Four channel types

  1. Public reach
  2. Community
  3. Owned relationships
  1. Meta · X · H5

    Public social

    First touch · the way in

    Where people first meet the brand, and the door into everything you own.

  2. Subreddit

    Reddit

    Deep brand community

    Where loyal fans gather: focused, high-bar discussion, and a main source for AI search (GEO).

  3. Server

    Discord

    UGC community at scale

    Can stand in for an app’s own forum; the reservoir where the brand compounds over time.

  4. WhatsApp · TG · LINE

    Messaging

    Main consumer channel

    Completes the other three: ongoing service such as support, plus segmented outreach.

Full lifecycle

  1. Build
  2. Cold start
  3. Growth
  4. Long-term operations
  5. Repeat purchase & retention

PLATFORMS WE OPERATE

Global · Gaming, AI & developer communities

Discord

The always-on home base for your most engaged users.

90M+

Daily active users

Discord internal data · Q4 2025

200M+

Monthly active users

Discord company data · 2025

19M+

Active servers every week

Discord company data · 2025
  • 200M+ monthly users, strongest in the US, Brazil, Europe and Southeast Asia
  • Gaming first, with fast-growing AI, hardware and developer communities
  • Members join to belong: voice, roles and events bring them back every day
  • A community you own, with no algorithm between you and your users
  • Roles, tiers and bots turn members into testers, moderators and advocates
  • Quests and Activities convert community attention into wishlists and installs
  • Server architecture, onboarding flow and role design
  • Native-language moderation and 24/7 operations
  • Quest design, launch and optimisation as a Quest Founding Partner

US, UK, Canada, Australia, India · Discovery & research

Reddit

Where buyers do their research, and where search engines and AI look for answers.

110M+

Daily active users

Reddit Q2 2025 earnings

100K+

Active communities

Reddit company data · 2025

54%

of daily users are outside the US

Reddit Q2 2025 earnings
  • Skews 18–34, English-speaking markets first, with fast growth in India and Europe
  • Interest-led rather than follower-led: people read the subreddit, not the brand
  • High intent: users come to compare, troubleshoot and ask whether it is worth it
  • Reddit threads surface in Google results and AI answers long after they are posted
  • Honest feedback at decision stage, the sharpest product signal you can get
  • A well-run subreddit becomes your search-visible support and discovery engine
  • Subreddit setup, rules and flair systems
  • Founder and developer AMAs, launch megathreads
  • Cross-community seeding that respects each subreddit's norms

US, Japan, global · Real-time & announcements

X

The launch stage: announcements land here first and creators amplify them.

250M+

Daily active users

X company statements · 2024

570M+

Monthly active users

X company statements · 2024
  • Tech, gaming, crypto and entertainment communities that live on real-time feeds
  • Creators, journalists and industry insiders who set the narrative
  • Japan is X's second-largest market, essential for any Japan launch
  • Announcements, trailers and patch notes land here first and get reposted everywhere
  • The official account is your credibility layer: press and creators check it
  • Creator seeding and reply operations turn a launch into a conversation
  • Official-account voice, cadence and community replies
  • Launch-moment coordination with creators and press
  • Trend and sentiment monitoring with rapid response

LATAM, India, SEA, Europe, MENA · Private domain

WhatsApp

The daily messenger for most of the world, and the most direct line to a user you can have.

3B+

Monthly active users

Meta Q1 2025 earnings call

100B+

Messages sent every day

Meta · 2020

200M+

Monthly users of the WhatsApp Business app

Meta · 2023
  • Everyday users of every age: it is the phone's default messenger, not a niche app
  • Dominant in Brazil, Mexico, India, Indonesia and much of Europe and the Middle East
  • People expect brands here to answer like a person, not a ticket system
  • Broadcast lists and community groups reach users with no algorithm in between
  • The Business API supports event alerts, support and re-engagement at scale
  • The strongest retention channel for LATAM and Southeast Asia launches
  • Official account setup and broadcast cadence
  • Community groups with native-language hosts
  • Event notifications and personalised push by segment

CIS, MENA, India, SEA · Crypto, web3 & gaming

Telegram

Channels with full reach, bots that automate everything, and groups that scale to hundreds of thousands.

1B+

Monthly active users

Telegram · March 2025

500M+

Monthly users of Telegram Mini Apps

Telegram · 2024

200K

Members per group, the largest of any messenger

Telegram FAQ
  • Crypto, web3 and gaming communities that organise here by default
  • Strong in Russia and CIS, Iran, India, Indonesia and Brazil
  • Channel readers expect frequent, direct updates straight from the team
  • No algorithm: a channel post is delivered to 100% of subscribers
  • Bots and Mini Apps run onboarding, quests, airdrops and support inside the chat
  • Groups scale to 200,000 members with granular moderation tools
  • Channel and group architecture with bot automation
  • Moderation, anti-spam and community programmes
  • Content distribution synced with your other channels

Japan, Taiwan, Thailand · Private domain

LINE

The gateway to Japan and Taiwan: messenger, wallet and brand channel in one app.

97M+

Monthly users in Japan

LY Corporation · 2024

200M+

Monthly users across Japan, Taiwan, Thailand and Indonesia

LY Corporation

21M+

Monthly users in Taiwan

LINE Taiwan
  • Japan's default messenger for every age, from students to seniors
  • Taiwan and Thailand: the same app, the same official-account habits
  • Users follow brands as official accounts and expect stickers, coupons and news there
  • Official-account broadcasts and rich menus are how Japanese brands run CRM
  • Sticker campaigns are a beloved, shareable format with real reach
  • The most direct route into Japan, the highest-ARPU gaming market in the world
  • Official account strategy and rich-menu CRM
  • Push notification cadence by segment
  • Sticker campaigns and cross-promotions

Methodology, proven at scale

The two largest gaming Discord communities in the world were built with the same methodology.

Marvel Rivals

Founder’s prior work · NetEase Games

Largest gaming Discord server by membership

online
630,842
members
4,452,374

Est. Jan 2024

Genshin Impact Official

Founder’s prior work · miHoYo

One of Discord's first gaming Partner servers

online
372,758
members
2,579,349

Est. Dec 2018

DISCORD // SERVER LEDGER Public Discord Discovery counts, September 2026

Anan Global founder Nishi Chen was an early operator at miHoYo, where the Genshin Impact Discord became one of Discord's first-ever gaming Partner servers globally. She then joined NetEase Games' Overseas Community Marketing Team, operating Marvel Rivals — which later surpassed Genshin Impact to become the largest gaming Discord server in the world by total membership.

Our story

We work with

Make community your best-performing channel.

Tell us what you're launching and where. We'll come back with a concrete platform mix, community architecture, and growth plan — grounded in real campaign data.