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SERVICES & PRODUCTS

Social presence. Stronger communities.

Connect content, conversations, and community operations. We help brands run their social channels, build lasting user relationships, and support their teams with purpose-built tools.

Discuss your needs Explore our services

01 // MANAGED SERVICES

The right support for each channel.

Choose a single service or coordinate several channels with one team. Each engagement includes a defined scope, delivery records, and a review process.

01 / Social media

Social media management

Instagram / Facebook Page / X

For brands that need a consistent publishing rhythm, content adapted to each platform, and a team to keep conversations moving.

What we do

  • Account positioning, content themes, and editorial planning.
  • English copy, graphic design, and short videos using licensed assets, with subtitles and covers.
  • Platform adaptation, content approval, scheduling, and publishing checks.
  • Comment moderation, issue escalation, and coordination with community and creator activity.

Content production and cross-platform publishing are scoped separately, so the deliverables are clear.

What you receive

  • Account review and editorial calendar
  • Content assets, publishing schedule, and link records
  • Comment and issue logs, performance reports, and optimization recommendations
02 / Discord

Discord community operations

Discord

For teams that want to keep an existing community active, support members, and turn everyday feedback into useful product insight.

What we do

  • Community review, handover, content planning, and operating routines.
  • Moderation, onboarding, FAQ maintenance, and user issue escalation.
  • Creative challenges, member showcases, interactive events, and creator relationships.
  • Operational bot configuration, tasks and points, growth coordination, and performance reviews.

Community management can include 24/7 coverage. Technical fixes and custom development follow the agreed support scope.

What you receive

  • Handover checklist, operating plan, and content records
  • Moderation logs, FAQ updates, and product feedback
  • Event records, authorized community content, and review reports
03 / Reddit

Reddit community operations

Reddit / Official Subreddit

For brands that want to participate in relevant discussions, develop an official community, and learn from user questions and feedback.

What we do

  • Official account positioning, relevant community research, and participation planning.
  • Posts, helpful replies, and AMA coordination where product timing and community rules allow.
  • Official subreddit operations, including rules, FAQs, pinned posts, and everyday discussions.
  • Partner account coordination, content distribution, and message testing across relevant communities.

Start with account participation, add official community operations, or expand into partner collaboration. Creator support is available alongside any scope.

What you receive

  • Account and community assets, plus a target community list
  • Publishing links, interaction records, and collaboration logs
  • Content analysis, user feedback, and review reports
04 / Community outreach

Niche community outreach

Facebook Groups / X Chat / Niche forums

For launches, product updates, and campaigns that need to reach relevant interest groups and bring user discussion back to the team.

What we do

  • Identify relevant groups and forums, review participation rules, and contact community owners.
  • Adapt campaign assets and distribute content with permission.
  • Identify and contact relevant creators, and coordinate content-sharing opportunities.
  • Follow discussions, collect product feedback, and review campaign activity.

Channel mix and campaign scope follow your audience and goals. Creator deliverables depend on the collaboration agreed with each creator.

What you receive

  • Community resource list and outreach records
  • Adapted content, distribution links, and creator contact records
  • Discussion and feedback summaries, progress updates, and a final review

02 // PRODUCTS & TOOLS

Give your team more room to operate.

Support daily work with Aurora SaaS, or build a bot around the interactions your community needs.

OPERATIONS SOFTWARE

Aurora SaaS

Bring repetitive publishing, creator tracking, and community monitoring into a shared operating tool.

  • Automated content publishing
  • KOL tracking and management
  • Sentiment monitoring
  • Project data dashboards

Delivery

Subscription access and configuration for the modules you activate.

Human-led community operations are available as a separate service.

Ask about Aurora

CUSTOM DEVELOPMENT

Custom Discord bots

Turn your community ideas into working features, with development shaped around an agreed feature list.

  • Points and tasks
  • Referral incentives
  • Social content sharing
  • Reward stores and giveaways

Delivery

Feature definition, development, deployment configuration, and acceptance checks.

Maintenance and further feature development follow the agreed scope.

Discuss a custom bot

03 // GROWTH & CREATOR SUPPORT

Add support where it matters.

Extend your community operations with focused growth, campaign, or creator work.

01

Community growth

Coordinate cross-promotion with partner Discord servers, creator collaborations, seed-member activation, and sharing incentives.

Deliverables

Partner outreach and execution records, activity data, and review recommendations.

02

Discord Quest management

Plan Quest strategy, coordinate official media procurement, configure and launch campaigns, and track performance for optimization.

Deliverables

Campaign configuration, launch records, performance reports, and optimization recommendations.

03

KOC & creator partnerships

Identify emerging creators, build and maintain a collaboration pool, and coordinate content sharing, co-creation, and showcase opportunities.

Deliverables

Creator shortlist, contact and collaboration records, and permissions for user-generated content.

04 // WORKING TOGETHER

Clear scope. Visible delivery.

  1. 01

    Define the scope

    Align on your audience, channels, goals, service modules, and delivery cadence.

  2. 02

    Prepare & execute

    Confirm account access, licensed assets, approvals, and escalation contacts. Record the work as it happens.

  3. 03

    Review & improve

    Review content, interactions, and user feedback. Agree on the next round of improvements.

Deliverable volumes, response coverage, and development scope are agreed per project. Media placements, prizes, paid creator partnerships, and other third-party resources are scoped separately.

What does your team need next?

Tell us about your product, target markets, and current channels. We will help you define the right mix of services and tools.

Talk to our team View case studies